Forward Deployed Regulatory Engineer | MRL Consulting
9925
Posted: 10/11/2026
- Competitive
- United States
- Semiconductor
- Permanent
Customer Engineer
Location: New York City, USA (Hybrid – 4 days per week in office)
We are recruiting on behalf of our client, an innovative AI-driven regulatory technology company, for an experienced Customer Success Manager to support the implementation and adoption of its regulatory intelligence platform across global manufacturing organisations.
Key Responsibilities
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Lead customer onboarding, implementation and deployment of an AI-powered regulatory platform.
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Configure solutions to meet customer requirements, product portfolios and international regulations.
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Work with regulatory and compliance teams to improve processes and platform adoption.
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Act as the primary point of contact for enterprise customers, providing ongoing technical and regulatory support.
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Build strong customer relationships to drive retention and identify growth opportunities.
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Collaborate with Sales, Engineering and Product teams to improve customer experience and platform capabilities.
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Develop training materials, onboarding guides and implementation processes.
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Manage multiple customer projects to ensure successful delivery.
About You
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2–5+ years' experience in regulatory compliance, product certification or homologation, ideally within a global manufacturer or OEM.
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Strong understanding of international regulatory requirements and complex product industries.
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Technical aptitude with the ability to configure software solutions and understand complex systems.
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Excellent communication, relationship management and presentation skills.
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Strong commercial awareness and analytical problem-solving abilities.
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Experience implementing software within regulated industries is advantageous.
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Familiarity with AI tools and regulatory automation is desirable.
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Additional language skills would be beneficial.
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Available to work in the New York office four days per week and travel to customer sites as required.
An excellent opportunity to combine regulatory expertise with innovative AI technology, supporting global manufacturers and contributing to the growth of an expanding technology business.
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Jack Adams
Senior Delivery Consultant