Internal Sales Representative

Department: Sales
Location: Oshawa, Toronto, Canada
Employment Type: Full-Time

About the Company

Our client is a growing technology-driven organisation focused on helping businesses improve efficiency, visibility, and operational performance through innovative software and service solutions. Their team is committed to delivering exceptional customer experiences, fostering long-term partnerships, and driving sustainable growth. We value collaboration, accountability, initiative, and continuous improvement.

Role Overview

As an Internal Sales Representative, you will play a key role in driving revenue growth by managing inbound enquiries, nurturing prospective customers, and converting opportunities into long-term client relationships. Working closely with cross-functional teams, you will help expand the customer base while delivering an outstanding experience throughout the sales process.

Key Responsibilities

• Manage and qualify inbound leads generated through marketing initiatives, website enquiries, and referrals.
• Conduct product demonstrations and presentations via phone, video conferencing, and email.
• Build and maintain a healthy sales pipeline, accurately recording activities and interactions within the CRM system.
• Develop a strong understanding of the company's products and services and effectively communicate their value to prospective customers.
• Collaborate with marketing teams to support lead generation activities and follow-up processes.
• Negotiate pricing, commercial terms, and agreements in accordance with company policies.
• Achieve and exceed monthly, quarterly, and annual sales targets and performance metrics.
• Provide accurate sales forecasts and pipeline updates to management.
• Maintain detailed and up-to-date records of customer interactions and opportunities.
• Support the transition of new customers into onboarding and implementation processes.
• Monitor market trends, competitor activity, and industry developments to strengthen sales effectiveness.

Qualifications & Experience

• Minimum of 2 years' experience in internal sales, business development, account management, or a similar customer-facing commercial role.
• Demonstrated success in achieving or exceeding sales targets.
• Excellent written and verbal communication skills with the ability to engage stakeholders at multiple levels.
• Experience using CRM platforms such as Salesforce, HubSpot, or equivalent systems.
• Strong organisational and time-management skills with the ability to manage multiple opportunities simultaneously.
• Self-motivated, proactive, and results-oriented, with a collaborative approach to teamwork.
• Relevant post-secondary education or equivalent professional experience is advantageous.
• Experience selling software, technology solutions, subscription-based services, or business solutions is beneficial.

What We Offer

• Competitive base salary with performance-based commission opportunities.
• Comprehensive employee benefits package.
• Flexible remote and hybrid working options.
• Ongoing training and professional development opportunities.
• Clear pathways for career growth and advancement.
• Supportive, collaborative, and inclusive team environment.
• Opportunity to make a meaningful impact within a growing organisation.